বৃহস্পতিবার, ২ জুলাই, ২০১৫

Democracy and Leadership Crisis in Bangladesh

Introduction:
We have passed about forty three years since independence but our achievements in the spheres of democracy and leadership are not noteworthy. In Bangladesh every political leader or party, civil or military, popular or unpopular, big or small, in or out of power, talk about democratic incessantly. Even so the nation has failed to put it into practice. Parties voted into power to strengthen democracy have all failed to encourage its values. Taking advantage of this situation, military leaders intervened to practice their own version of democracy, which only exacerbated the crisis. The country today is riddle with numerous problems threatening the very development of democracy. The basic fabric of the society has been shaken. In a homogeneous country the character of which could have been an excellent component for uniting the nation - the government has been continuously dividing us within our already divided society and creating enemies after enemies within ourselves. Is it the country we wanted for? Is it the country our predecessors fought for? These are the million dollar questions for the people of Bangladesh, particularly the youth generation of post independence Bangladesh.

Our society with an under developed political culture and poverty ridden illiterate and incompetent masses is lacking democratic political organizations, institutions and practices. However, the prospects for a politically developed and economically prosperous nation is marked by people’s eagerness to democracy and progress, nations march toward a two party system and politicians realization that there is no way but election capture power.

In this work, I aim to briefly outline the Democracy and Leadership crisis in Bangladesh at all levels. Towards the end, I will briefly discuss our duties and responsibilities as expatriate Bangladeshis.

Democracy: Meaning & Concept
The term democracy is derived from the Greek words, demos and Kratos, the former meaning the people and the latter power. Democracy thus means power of the people. It is now regarded as a form of government in which the people rule themselves either directly, or indirectly through their representatives. 
Definition of democracy, as a form of government, are various, But like many other definitions in political science, they differ in their content and application (Kapur, 1993). Democracy, according to the Greeks, is the Government in which people rule over themselves. Aristotle considered it as a perverted form of government. Herodotus says, the democracy denotes that form of government in which in the ruling power of the state is largely vested in the members of the community as a whole. In the words of President Abraham Lincoln, it is a government of the people, by the people and for the people (Agarwal, 1991). According to Bryce, “Democracy is that form of government in which the ruling power of a state is legally vested, not in any particular class or classes but in the members of the community as a whole”. Prof. Seeley says, “Democracy is a government in which everybody has a share.”
Among the definitions of democracy given above, the definitions of Dicey, Bryce, Abraham Lincoln and Gettell are more important and popular. In brief, we can say that democracy is that form of government in which the sovereign power of the state is in the hands of the people and people are the source of the state power and the people take part in the government directly or through their representatives.

Forms of Democracy
There are two types of democracy: (1) Pure or Direct, and (2) Indirect or Representative.

Direct Democracy: When the people themselves directly express their will on public affairs, the type of government is called pure or direct democracy. The people formulate laws in a mass meeting. Direct Democracy was established in ancient Greek city-states. In India, direct democracy was seen in Vajji Sangha during the Buddhist xriods. Today when large and complex societies have emerged and when area of the State is very extensive, direct democracy is impracticable. This system now prevails only four cantons of Switzerland. They are Appenzell, Unterwalden and Glarus.

Representative or Indirect Democracy: In a Representative or Indirect Democracy the will of the state is formulated and expressed not directly by the people themselves, but by their representatives to whom they delegate the power deliberation and decision-making.
This type of government was established in England in the seventeenth century. In France, it was established in 1830 and in Italy in 1948. In Germany it was established after the First World War according to Weimer Constitution. Again this system was established in West Germany after the Second World War. In India direct democracy was introduced in the Minto-Morley Reforms of 1909. Today this system is seen in many countries like Japan, Sri Lanka, India, Canada, Australia, New Zealand, the United States of America, West Germany, Italy, France, Holland, Denmark, Sweden, Norway, Austria and Belgium.

Basic Principles or Requisites of Democracy:
Basic Principle of Democracy are as follows;
Liberty, Equality, Fraternity, The people as ultimate source of sovereignty,  Fundamental rights to the people, Independence of Judiciary, The people are considered as an end and State as the means in a democracy, Welfare State

Conditions for the success of Democracy;
To make the democracy a success in any country, the following conditions should be fulfilled:
Sound System of Education, Enlightened Citizenship, Political Awakening, Freedom, Equality, Law and Order, Spirit of Co-operation, Decentralization of Powers and Local self-government, High Moral Standard, Social and economic Security, Tolerance and Spirit of Unity, Sound Party System, Written Constitution and Independent Judiciary, Independent, impartial and periodical elections, Political security, good administration, economic prosperity and wise leadership

Democracy in Bangladesh: An Overview;
Bangladesh, is becoming middle income country, has a twin challenge to face: institutionalization of a democratic order and at the same time attains a target rate of economic growth for development. So democracy and economic development has to develop in parallel. The level of poverty, illiteracy, starvation, disease and malnutrition that prevails among nearly eighty percent of the population certainly does not make it easy for any country or government to undertake such a challenge. Since independence in 1971, democracy has been in crisis in Bangladesh. The country was born out of a long democratic movement initially aimed at achieving autonomy for the rights of the majority population of Pakistan. Towards the end of this movement almost the entire population of Bangladesh was drawn in an armed struggle to establish their rights of self-determination as guaranteed in the charter of the United Nations. The cherished goal of democratic rights of the people were enshrined in the constitution of the country in 1972 but in less than two years after the first parliament was elected, the structure and character of the fundamental law of the land was changed and the country’s political system was turned into a one-party monolithic structure. All political parties were dissolved and all newspapers were band except four to be retained by the state; the fundamental rights were suspended and made non-enforceable and the judiciary was reduced into a subservient agency of the executive branch of the state (Ahmed, 1994)
The crisis of democracy deepened further with successive army interventions when military leaders (Zia & Ershad) and again in 2007 Bangladesh emerged from a period of rule by a military-backed caretaker government ruled the country. 
During all these years various social, economical and political forces have operated and influenced the course of democracy in Bangladesh. Not only did the leaders, both civil and military, create a crisis of democracy but they had aggravated it by trying to shape the laws and events to suit their own designs, disregarding the urgent need for development of democratic institutions and failing to provide the commitment required for accelerating the economic growth. During the long term (1976-1990) of military rule the institutions which have been mostly damaged but which are considered as the pivotal force for developing constitutionalism is the party system in the country. Since the political activities were banned repeatedly, the strength and cohesion within the most famous parties was destroyed. On the one hand, mashroom  growth political parties devoid of any ideology or program were created by money power just to give a democratic poster to the election of the military ruler. Finally, however, the Ershad regime was toppled by a popular man-movement in December 1990 when the military withdrew its support (Halim, 1998).

Thus in 1990 the country was freed from the clutches of military rule and the peoples’ sustained struggle for democracy has at last triumphed with autocrat president Ershad and the time came to lead the nation on a new journey in search of constitutionalism and democracy. The second start of constitutionalism had its democratic and peaceful transit through the historic 5th parliamentary election under the Acting President Justice Sahabuddin Ahmed. 1991, by the 12th Amendment of the constitution government was reverted again to parliamentary form after 16 years. The starting of the second parliamentary democracy seemed fine and enthusiastic but lastly the celebrated 5th parliament also like every other previous parliament in the country could not complete its constitutional duration; it was to dissolve under the pressure of the opposition movements. The ruling party BNP has, in many was, and failed to make a positive turn towards the development of constitutionalism and democracy.

The case of 5th parliament, the major opposition party Awami League (AL) was not given adequate time in parliamentary deliberation and as a result they boycotted the parliament. The ruling elite did not show much tolerance as was necessary for bringing the opposition into parliament and they forcefully run the parliament as long as two years without the opposition i.e. ignoring the opposition. Lastly the BNP government denied to hold the 6th parliamentary election ignoring the opposition and it proceeded to contest the election with some sudden hand-picked parties as the military dictator Ershad frequently did. This was a flagrant wrong done by a democratically elected government and this showed the ruling elite’s lock of political foresight. This is why the 6th parliament had only 7 days life. This negative trend in parliamentary democracy i.e. the trend of political intolerance done by the BNP government has proved the crisis of constructive leadership in the development of constitutionalism in Bangladesh (Halim, 1998). Later, the 7th parliamentary election was held under the neutral Caretaker Government with some hopes and aspiration and the majority voted for the AL. The new government of Al (1996) also practiced like the before BNP govt. without opposition participation. For example: ordinance making power is being used in the same way, policies concerning national interests or economy e.g. making water treaty, making CHT agreement declaring two days public weekly holidays, declaring 30% quota in public services for freedom fighters’ families etc. have been declared in public gatherings and press avoiding the parliament; sessions of parliaments are being held for a very shorter period; the opposition BNP is boycotting the parliament and Sheikh Hasina, the Prime Minister, is Just provoking this opposition trend. Thus the trend is still in the negative direction, the parliament, as the most important institution of democracy still remains a mere Cinderella body. The important mass media like radio, T.V. are being used as government mouthpieces; the lower judiciary is still depended on the executive though the government is repeatedly promising to take steps to separate judiciary from the executive. But it has not been implemented even today. After completing the term 5 years, the 8th parliamentary election was held under the caretaker government of Justice Latifur Rahman on October 1, 2001. And the BNP formed the qualision government. After formation of government they try to exercise democratic. culture but the path is not moisturized.

The current leader of the opposition Bangladesh Nationalist Party (BNP), Khaleda Zia, was prime minister until she stepped down in October 2006. The prime minister is normally supposed to step down and transfer power to a caretaker government for a short time period immediately preceding elections. Political violence in the lead-up to the scheduled January 2007 election led the caretaker government to declare a state of emergency and extend its rule until the December 2008 elections were held.

In 2009, Bangladesh emerged from a period of rule by a military-backed caretaker government through a December 29, 2008, election that gave Prime Minister Sheikh Hasina of the Awami League (AL) a very strong electoral mandate. The AL government is expected to serve its full term, as it has 230 of 299 seats in parliament. Due to its strong victory, the AL has the necessary two-thirds majority needed to amend the constitution and is able to rule without coalition partners. After formation of government they try to exercise democratic. culture but the path is not moisturized till now.

On 5 January, 2014 ruling party AL arranged a election but opposition party boycott the election on demand of caretaker government. This election about 154 MPs were elected without competition. A recent survey, conducted by a government-leaning leading newspaper, has revealed that around 90% of the people want the forthcoming parliamentary election to be held under the non-party caretaker government.
On 5 January, the first anniversary of the deeply contested 2014 elections, the most violent in Bangladesh’s history, clashes between government and opposition groups led to several deaths and scores injured. The confrontation marks a new phase of the deadlock between the ruling Awami League (AL) and the Bangladesh National Party (BNP) opposition, which have swapped time in government with metronomic consistency since independence. BNP called countrywide strike on 99 days, at strike above 80 death tolls on burnt through petrol bomb and 47 were counter death through police. 

Present features of Bangladesh Democracy;
The present status of democracy in Bangladesh has discussed by the following features;

Political Crisis;
A serious political crisis is looming in Bangladesh which may take the country into a disaster. Political, democratic and basic constitutional rights of the political parties are being denied. Senior political leaders are routinely arrested and put behind the bar on flimsy grounds. Doors of the central office of the main opposition party, which had run the country at least three times in the past, were broken by the police with hammers. Opposition party workers and leaders are held on remand for weeks (and in some cases for months) without due process being followed, where they are harassed and inhumanely tortured. A recent survey, conducted by a government-leaning leading newspaper, has revealed that around 90% of the people want the forthcoming parliamentary election to be held under the non-party caretaker government. Yet the government is arrogantly determined to hold the election under their party government. The provision of the non-party caretaker government was in the Constitution. But the government disregarding overwhelming majority views of the people, civil society and legal experts unilaterally repealed it couple years ago.

Police, and law and order;
The primary duty of the police is to maintain and control law and order within the country. To do that the police must apply the law equally to all. This is the constitutional mandate (Article 27 of the Constitution). Unfortunately, the police in Bangladesh have been acting as political cadres of the governing party. They are behaving in an apparent discriminating way and applying the law with utmost partiality. The government party workers and leaders appear to be above the law, whereas the opposition party workers and leaders seem to be the victims and targets of all actions and atrocities of the police force. This is totally against the principle of non-discrimination ensured by Article 28(1) of the Constitution. The recent attitudes, behaviors and actions of the police force clearly suggest that the primary duty of the police has changed in Bangladesh. When dealing with opposition activists and leaders in respect of arresting them and holding them on remand.

The Economy;
The economic condition of the country is very volatile. The widespread corruption, nepotism, mismanagement and political influences have almost collapsed the public banking sector. In a much publicised scandal at a branch of one of the state owned banks involved nearly four thousand crore taka and high up government officials - including an influential Advisor to the government and political appointees at the bank's Board - are evidently believed to be involved with this large scale scandal. To run the country, the government has already taken loan from the banks at unprecedented level. The evident corruption in the Padma Bridge project of the government at the highest level has led the World Bank to withdraw its funding from the project. Following the Word Bank, the other foreign creditors like the JIKA have withdrawn their funding from the project as well. The inflation is in double digit, resulting in the prices of the goods going beyond the capacity of the ordinary people to pay. Foreign remittances from expatriate Bangladeshis have been decreasing. The foreign investments have significantly declined. The unemployment rate is the highest level in the 42 years history of independent Bangladesh, with nearly three crore unemployed youths.

Media;
Almost all media in Bangladesh are biased - they appear to be in the government's side. They are keeping their blind eyes on what has exactly been happening. Most of their reporting is either one sided or false or concocted. As a result, true condition and circumstances are aired in the media. These are making the matters worse. The time of describing this merely as 'yellow journalism' has probably gone, at least in Bangladesh. In fact, what most of the media are doing in Bangladesh can now be called 'media terrorism.' A few print and electronic media have been making objective reports with bravery and professionalism which have gone against the governments. But the government has closed down those media without following due process. The social media and international media are now the only sources to get objective information on what has exactly been happening in Bangladesh.

Civil Society;
A vibrant civil society is vital for democracy. Unfortunately, civil society in Bangladesh appears to be one eyed, partial and one sided. They seem to cause storm in a tea cup in relatively minor incidents and matters, but they keep surprisingly quite on major incidents and matters, the discussion and criticism of which are perceived to go against the government. For example, members of the civil society were seen vocal against some minor Islamic issues, such as an isolated beating for adultery and compulsory to wear hijab for Muslim girls in an Islamic school etc, but they appear to be relatively silent on corruption over Padma Bridge, the Hall Mark scandal involving nearly four thousand crore taka, defaming Islam and its prophet, the Savar Rana Plaza tragedy which cost thousands of human lives, Shapla Chattar massacre costing hundreds of human lives etc. In these major incidents involving corruption and scandal, the government is believed to be directly or indirectly involved and responsible for what has gone on. Civil society in Bangladesh appears to be dominant by left and the secularists. The current government consists of an alliance of left and secularist political parties. This is probably why the civil society is surprisingly silent on various major issues, for they probably do not want to upset the government which shares their ideology!

Judiciary;
Trusting the judiciary is the last resort of the ordinary people of any country. Unfortunately, the whole judiciary in Bangladesh has been politicised. The Transparency International (TI) identified the judiciary as one of the most corrupted areas in the country couple of years ago. The executive has direct control over promotion and transfer in the lower judiciary. The Judges in the lower judiciary cannot function independently and impartially. Granting and refusing bail and remand are done through indirect and hidden instructions of the government. Non-loyal and non-obeying Magistrates and Judges are transferred to remote areas of Bangladesh as a punishment.
The apex judiciary was said to be comparatively impartial and independent in the past. This is no longer the case. Appointing Judges in the High Court based on political consideration has now become the norms. Nearly sixty Judges have been appointed in the High Court since the current government came into office. The overwhelming majority of them were appointed not based on merit and skills, but rather based on political consideration, whose relatives they were and whose junior they were! This is not only happening in the High Court, the same atmosphere is seen in the Appellate Division of the Supreme Court as well...

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সোমবার, ১১ মে, ২০১৫

Basic Thought on Leadership

Concepts of Leadership
Leadership is a process by which a person influences others to accomplish an objective and directs the organization in a way that makes it more cohesive and coherent. Leaders carry out this process by applying their leadership attributes, such as beliefs, values, ethics, character, knowledge, and skills. Leaders are made not born. If you have the desire and willpower, you can become an effective leader. Good leaders develop through a never ending process of self-study, education, training, and experience.
To inspire your co workers into higher levels of teamwork, there are certain things you must be, know, and, do. These do not come naturally, but are acquired through continual work and study. Good leaders are continually working and studying to improve their leadership skills; they are NOT resting on their past laurels.

Definitions of Leadership
Some popular definitions of Leadership are;

“A process whereby an individual influences a group of individuals to achieve a common goal (Northouse, 2007, p3)”

“Leadership is a process of social influence, which maximizes the efforts of others, towards the achievement of a goal (Kruse, 2013).”

“The U.S. military has studied leadership in depth. One of their definitions is a process by which a soldier influences others to accomplish a mission (U.S. Army, 1983).”

While leadership is learned, the skills and knowledge processed by the leader can be influenced by his or hers attributes or traits, such as beliefs, values, ethics, and character. Knowledge and skills contribute directly to the process of leadership, while the other attributes give the leader certain characteristics that make him or her unique.

Process of Leadership
Leadership process is the way to explain how people become leaders as; some personality traits may lead people naturally into leadership roles. This is the Trait Theory.  This theory is common to believe that leaders were born rather than made.

Another one is people can choose to become leaders. People can learn leadership skills. This is the Transformational Leadership Theory. It is the most widely accepted theory today. This theory is common to believe that leaders are made not born.


Factors of Leadership
There are four primary factors of leadership (U.S. Army, 1983) as;  Leader, follower, communication and situation.

 Leader:
You must have an honest understanding of who you are, what you know, and what you can do. Also, note that it is the followers, not the leader or someone else who determines if the leader is successful. If they do not trust or lack confidence in their leader, then they will be uninspired. To be successful you have to convince your followers, not yourself or your superiors, that you are worthy of being followed.

Followers:
Different people require different styles of leadership. For example, a new hire requires more supervision than an experienced employee does. A person who lacks motivation requires a different approach than one with a high degree of motivation. You must know your people! The fundamental starting point is having a good understanding of human nature, such as needs, emotions, and motivation. You must come to know your employees' be, know, and do attributes.

Communication:
You lead through two-way communication. Much of it is nonverbal. For instance, when you “set the example,” that communicates to your people that you would not ask them to perform anything that you would not be willing to do. What and how you communicate either builds or harms the relationship between you and your co colleagues.

Situation:
All situations are different. What you do in one situation will not always work in another. You must use your judgment to decide the best course of action and the leadership style needed for each situation. For example, you may need to confront an employee for inappropriate behavior, but if the confrontation is too late or too early, too harsh or too weak, then the results may prove ineffective.

Various forces will affect these four factors. Examples of forces are;

Relationship with your seniors
The skill of your followers
The informal leaders within your organization
How your organization is organized

Management verses Leadership
While management and leadership have a great deal in common, such as working with people and accomplishing the goals of the organization, they do differ in their primary functions (Kotter, 1990):

Management's main function is to produce order and consistency through processes, such as planning, budgeting, organizing, staffing, and problem solving.

While leadership's main function is to produce movement and constructive or adaptive change through processes, such as establishing direction through visioning, aligning people, motivating, and inspiring.

Boss or Leader
Although your position as a manager, supervisor, lead, etc. gives you the authority to accomplish certain tasks and objectives in the organization (called Assigned Leadership), this power does not make you a leader, it simply makes you a boss. Leadership differs in that it makes the followers want to achieve high goals (called Emergent Leadership), rather than simply ordering people around (Rowe, 2007). Thus you get Assigned Leadership by your position and you display Emergent Leadership by influencing people to do great things.

The Two Most Important Keys to Effective Leadership
According to a study by the Hay Group, a global management consultancy;

1.      Trust and confidence in top leadership was the single most reliable predictor of employee satisfaction in an organization
2.      Effective communication by leadership in three critical areas was the key to winning organizational trust and confidence:
a. Helping employees understand the company's overall business strategy
b. Helping employees understand how they contribute to achieving key business objectives
c. Sharing information with employees on both how the company is doing and how an employee's own division is doing

Principles of Leadership
To help you be, know, and do, follow these eleven principles of leadership (U.S. Army, 1983).

Know yourself and seek self-improvement - In order to know yourself, you have to understand your be, know, and do, attributes. Seeking self-improvement means continually strengthening your attributes. This can be accomplished through self-study, formal classes, reflection, and interacting with others.

Be technically proficient - As a leader, you must know your job and have a solid familiarity with your employees' tasks.

Seek responsibility and take responsibility for your actions - Search for ways to guide your organization to new heights. And when things go wrong, as they often tend to do sooner or later — do not blame others. Analyze the situation, take corrective action, and move on to the next challenge.

Make sound and timely decisions - Use good problem solving, decision making, and planning tools. Set the example - Be a good role model for your employees. They must not only hear what they are expected to do, but also see. We must become the change we want to see - Mahatma Gandhi

Know your people and look out for their well-being - Know human nature and the importance of sincerely caring for your workers.

Keep your workers informed - Know how to communicate with not only them, but also seniors and other key people.

Develop a sense of responsibility in your workers - Help to develop good character traits that will help them carry out their professional responsibilities.

Ensure that tasks are understood, supervised, and accomplished - Communication is the key to this responsibility.

Train as a team - Although many so called leaders call their organization, department, section, etc. a team; they are not really teams... they are just a group of people doing their jobs.

Use the full capabilities of your organization - By developing a team spirit, you will be able to employ your organization, department, section, etc. to its fullest capabilities.

Attributes of Leadership: BE, KNOW, and DO
According to US Army  (1983), Respected leaders concentrate on Be, Know, and Do

BE a professional. Examples: Be loyal to the organization, perform selfless service, take personal responsibility.

BE a professional who possess good character traits. Examples: honesty, competence, candor, commitment, integrity, courage, straightforwardness, imagination.

KNOW the four factors of leadership — follower, leader, communication, situation.

KNOW yourself. Examples: strengths and weakness of your character, knowledge, and skills.

KNOW human nature. Examples: human needs, emotions, and how people respond to stress.

KNOW your job. Examples: be proficient and be able to train others in their tasks.

KNOW your organization. Examples: where to go for help, its climate and culture, who the unofficial leaders are.

DO provide direction. Examples: goal setting, problem solving, decision making, planning.

DO implement. Examples: communicating, coordinating, supervising, evaluating.

DO motivate. Examples: develop morale and esprit de corps in the organization, train, coach, counsel.

The Process of Great Leadership
The road to great leadership (Kouzes & Posner, 1987) that is common to successful leaders:

Challenge the process - First, find a process that you believe needs to be improved the most.
Inspire a shared vision - Next, share your vision in words that can be understood by your followers.
Enable others to act - Give them the tools and methods to solve the problem.
Model the way - When the process gets tough, get your hands dirty. A boss tells others what to do; a leader shows that it can be done.
Encourage the heart - Share the glory with your followers' hearts, while keeping the pains within your own.

Steps of Goal Setting:
The six steps of goal setting.

Vision —> Goals —> Objectives —> Tasks —> Timelines —> Follow-up

Vision:
The first step in setting goals and priorities is to personally develop what the organization should look like at some point in the future — this is a vision. The mission of the organization is crucial in determining your vision. Your vision needs to coincide with the big picture. The term “vision” suggests a mental picture of what the future organization will look like. The concept also implies a later time horizon.

Goals:
The second step involves establishing goals, with the active participation of the team. Goals are also stated in unmeasurable terms, but they are more focused.

Objectives:
Definable objectives provide a way of measuring the movement towards vision achievement. This is the real strategy of turning visions into reality. It is the crossover mechanism between your forecast of the future and the envisioned, desired future.

Task:
The fourth step is to determine the tasks. Tasks are the means for accomplishing objectives.
Tasks are concrete, measurable events that must occur.

Timeline:
This step establishes a priority for the tasks. Since time is precious and some tasks must be accomplished before another can begin, establishing priorities helps your team to determine the order in which the tasks must be accomplished and by what date.

Follow-up:
The final step is to follow-up, measure, and check to see if the team is doing what is required. This kind of leader involvement validates that the stated priorities are worthy of action. For the leader it demonstrates her commitment to see the matter through to a successful conclusion.

The Six Points of Leadership Power
Anyone can use power, it takes skill to use leadership. Leadership power is much more than the use of force. Leadership is influencing others to truly WANT to achieve a goal, while power forces others to achieve a goal.

Power refers to a capacity that a person has to influence the behavior of another so that he or she acts in accordance with the his or her' wishes. This power is a capacity or potential as it implies a potential that need not be actualized to be effective. That is, a power may exist, but does not have to be used to be effective.

A person has the potential for influencing six points of power over another (French, Raven, 1959; Raven, 1965):

Coercive Power — Power that is based on fear. A person with coercive power can make things difficult for people. These are the people that you want to avoid getting angry. Employees working under a coercive manager are unlikely to be committed, and more likely to resist the manager.

Reward Power — Compliance achieved based on the ability to distribute rewards that others view as valuable. Able to give special benefits or rewards to people. You might find it advantageous to trade favors with him or her.

Legitimate Power — The power a person receives as a result of his or her position in the formal hierarchy of an organization. The person has the right, considering his or her position and your job responsibilities, to expect you to comply with legitimate requests.

Expert Power — Influence based on special skills or knowledge. This person earns respect by experience and knowledge. Expert power is the most strongly and consistently related to effective employee performance.

Referent Power — Influence based on possession by an individual or desirable resources or personal traits. This is often thought of as charisma, charm, or admiration. You like the person and enjoy doing things for him or her.

Informational Power — Raven (1965) later came up with a sixth power, Informational: Providing information to others that result in them thinking or taking acting in a new way.

 Leadership & Human Behavior
As a leader, you need to interact with your followers, peers, seniors, and others; whose support you need in order to accomplish your goals. To gain their support, you must be able to understand and motivate them. To understand and motivate people, you must know human nature. Human nature is the common qualities of all human beings. People behave according to certain principles of human nature.

Human needs are an important part of human nature. Values, beliefs, and customs differ from country to country and even within group to group, but in general, all people have a few basic needs. As a leader you must understand these needs because they can be powerful motivators.

Maslow's Hierarchy of Needs
Unlike others researchers of his time, Abraham Maslow's based his theory of human needs on creative people who used all their talents, potential, and capabilities (Bootzin, Loftus, Zajonc, Hall, 1983). His methodology differed from other psychological researchers who mostly observed mentally unhealthy people.

Maslow (1943) felt that human needs were arranged in a hierarchical order that could be divided into two major groups: basic needs and metaneeds (higher order needs):

Basic Needs are physiological, such as food, water, and sleep; and psychological, such as affection, security, and self-esteem. These basic needs are also called “deficiency needs” because if they are not met by an individual, then that person will strive to make up the deficiency.

Metaneeds or being needs (growth needs). These include justice, goodness, beauty, order, unity, etc. Basic needs normally take priority over these meta needs. For example, a person who lacks food or water will normally not attend much to justice or beauty needs.

These needs are often listed in a hierarchical order in the form of a pyramid to show that the basic needs (bottom ones) must be met before the higher order needs.

Self-actualization — know exactly who you are, where you are going, and what you want to accomplish. A state of well-being
Esteem — feeling of moving up in world, recognition, few doubts about self
Belonging and love — belong to a group, close friends to confide with
Safety — feel free from immediate danger
Physiological — food, water, shelter, sex

Motivation and Drive
A person's motivation is a combination of desire and energy directed at achieving a goal. It is the cause of action. A person's motivation depends upon two things:
- The strength of certain needs
- The perception that taking a certain action will help satisfy those needs

People can be motivated by forces such as beliefs, values, interests, fear, and worthy causes. Some of these forces are internal, such as needs, interests, and beliefs. Others are external, such as danger, the environment, or pressure from a loved one. There is no simple formula for motivation — you must keep a open viewpoint on human nature. There is a complex array of forces steering the direction of each person and these forces cannot always be seen or studied. In addition, if the same forces are steering two different people, each one may act differently. Knowing that each person may react to different needs will guide your decisions and actions in certain situations.

As a leader you have the power to influence motivation. The following guidelines form a basic view of motivation (U.S. Army Handbook, 1973). They will help guide your decision making process:


Allow the needs of your team to coincide with the needs of your organization
Nearly everyone is influenced by the needs for job security, promotion, raises, and approval of their peers and/or leaders. They are also influenced by internal forces such as values morals, and ethics. Likewise, the organization needs good people in a wide variety of jobs. Ensure that your team is trained, encouraged, and has opportunities to advance. Also, ensure that the way you conduct business has the same values, moral, and ethic principles that you seek in others. If you conduct business in a dishonest manner, your team will be dishonest to you, for that will be the kind of people that you will attract.

Reward good behavior
Although a certificate, letter, or a thank you may seem small and insignificant, they can be powerful motivators. The reward should be specific and prompt. Do not say something general, such as “for doing a good job,” rather cite the specific action that made you believe it was indeed a good job.

Set the example
You must be the role model that you want others to grow into. As Mahatma Gandhi said, “We must become the change we want to see.”

Develop morale and esprit de corps
Morale is the mental, emotional, and spiritual state of a person. Almost everything you do will have an impact on your organization. You should always be aware how your actions and decisions might affect it. Esprit de corps means team spirit — it is defined as the spirit of the organization or collective body (in French it literally means “spirit of the body”). It is the consciousness of the organization that allows the people within it to identify with and feel a part of.

Allow your team to be part of the planning and problem solving process
This helps with their development and allows you to coach them. Secondly, it motivates them — people who are part of the decision making process become the owners of it, thus it gives them a personal interest in seeing the plan succeed. Thirdly, communication is clearer as everyone has a better understanding of what role they must play as part of the team. Next, it creates an open trusting communication bond.

Look out for your team
Although you do not have control over their personal lives, you must show concern for them. Things that seem of no importance to you might be extremely critical to them. You must be able to empathize with them. Also note that empathy differs from sympathy in that sympathy connotes spontaneous emotion rather than a conscious, reasoned response. Sympathizing with others may be less useful to another person if we are limited by the strong feelings of the moment.


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